loveholidays took to social media to announce that FTI Group – which is one of Europe’s largest travel operators – has filed for insolvency.
FTI Group is the parent company of loveholidays partners Youtravel and Meeting Point.
Following the news, the travel agent has said that a ‘small portion’ of its customers’ accommodation and transfer arrangements may be affected.
They have also said they are aware of a ‘small number of hotels’ asking customers to pay for their rooms again.
However, loveholidays has said they are ‘committed’ to covering the costs and are working with affected holidaymakers and the hotels involved.
The firm has revealed they are also ‘working hard’ to honour any bookings that may be affected.
Meanwhile, travellers on holiday who may need support are being urged to contact the travel agent’s Holiday Support Team.
In the Facebook post, loveholidays said: “Earlier this week the FTI Group, the parent company of our partners Youtravel and Meeting Point, filed for insolvency.
“This means that a small portion of our customers’ accommodation and transfer arrangements may be affected.
“However, we’re working hard to honour these bookings with other partners to minimise disruption to any holidays.
“We are aware that a small number of hotels are asking our customers to pay for their rooms again.
“loveholidays is absolutely committed to covering these costs and we are working with affected customers, and the hotels involved, to make sure this happens.
“If you are on holiday and need our support: Please contact our On Holiday Support Team by calling the number in your booking documents.
“If you’re travelling with us soon and are wondering if your holiday is affected: Please don’t worry.
“There is nothing you need to do – our team is working hard to honour any impacted bookings with another partner.”
