Riviera Travel has recruited a new head of guest experience from outside the industry following an “extensive search”.
Nikki Stannard previously held senior roles at Severn Trent Water and Experian, where she led large operational teams.
The operator’s operations director Noeleen Pritchard said: “Nikki stood out during the recruitment process for her genuine passion for people and her unwavering commitment to doing what’s right – qualities that lie at the heart of our guest experience.
“While she joins us from outside the travel sector, her extensive background in customer care, combined with a fresh and insightful perspective, brings exactly the kind of thinking we need as we continue to refine and improve the way we serve our guests.
“We’re thrilled to welcome Nikki to the team and are confident she will play a pivotal role in shaping an exceptional experience at every stage of the guests’ travels.”
Stannard added: “I’m thrilled to be joining Riviera Travel as head of guest experience – a role that perfectly aligns with my curiosity and passion for continually enhancing, evolving, and exceeding expectations in customer service.
“My career began in financial services, where I developed a deep interest in how people experience products, services, and interactions. That curiosity has shaped every step since – from leading operational teams and driving transformation at Experian and Severn Trent Water, to shaping service strategies rooted in empathy and impact.
“At the heart of it all has been a relentless focus on people. I’m energised by the challenge of making great experiences even better, and I’m always looking for new ways to elevate how we deliver them.
“What drew me to Riviera is its commitment to crafting outstanding holidays and standing out for service that feels personal, thoughtful, and genuinely memorable. I’m passionate about creating experiences that are exceptional, meaningful, and effortless for both our guests and the teams who serve them.”
