Intrepid Travel has announced a record performance in 2024, with revenue of $626m in 2024 (+17% YoY), laying the foundation for its purpose-led growth plans in the year ahead.
This performance is outlined in the company’s Integrated Annual Report, which provides a holistic view of Intrepid’s financial and impact performance.
Last year was the best all-round performance in Intrepid’s 35-year history, driven by operational and commercial excellence, which resulted in an underlying EBITDA of $42.9m (+24% YoY).
Intrepid has shared this success with its global team, paying $12.8m in bonuses to eligible employees in the form of both cash and shares in its shareholding scheme. This is the bedrock of Intrepid’s co-founders’ principles and their belief that the company should be owned by the people who run it. In 2024, Intrepid had approximately 555 staff shareholders.
Intrepid’s Board also approved a dividend payment for shareholders in 2025, the second consecutive year that a dividend has been awarded.
Beyond financial performance, in 2024, Intrepid re-certified as a B Corp, achieving its highest score of 102.5 points, placing it among some of the world-leading B Corp businesses. It’s not-for-profit, The Intrepid Foundation also raised more than $2.4m for local partners in 39 countries around the world.
The 2024 business performance shows that despite ongoing cost-of-living pressures globally, travellers continue to invest in experiences and Intrepid’s style of community-focused travel. The company’s customers are also happier than ever, with Intrepid recording a Net Promoter Score (NPS) of 81.5, up 4.5 points on 2023. This NPS positions Intrepid in the world leading category of service brands for customer satisfaction.
Meanwhile, Intrepid achieved an all-time high employee Net Promoter Score (eNPS) of 64, demonstrating its 3,399 staff and tour leaders are more engaged and prouder to work for Intrepid. eNPS is a measure to assess employee satisfaction and loyalty.
