Hugh has travelled across India, visiting Delhi, Mumbai, Chennai, Kerala and Bengaluru – to name a few.
A Scottish travel vlogger has flown on India’s ‘ worst-rated airline’ and has urged people to ignore one thing – and that’s its low rating. Going viral in one of his latest videos, the Scotsman told his followers that he is “catching a one-hour flight with India’s worst-rated airline, which is IndiGo”.
Revealing it “ranks 103 out of 109 in the world”, showing a screenshot of AirHelp’s website ranking, he says that this is “pretty bad, but I want to see how bad they really are”.
Hugh, or HughAbroad as he’s known, has amassed millions of followers across his social media platforms—including TikTok, YouTube, and Instagram — and consistently gets millions of views on each video on TikTok alone. Heading to Bengaluru, formerly called Bangalore, he said the plane ticket cost him 3,760 Indian rupees, which is the equivalent of £34 or $44.
He revealed that for this price, you get 20kg of luggage and a chicken sandwich on board. With his window seat secured, he checked in and dropped off his bags – all of which was an easy process with no issues.
When it came to boarding the plane, the Scots traveller was left shocked, wondering why it’s ranked so low. “Usually with these cheap airlines you go on the tarmac and up the stairs but here there’s a tunnel straight in,” he noted.
Filming his seating area, he said: “Spotless. Really, really clean and the leg room is pretty good. There’s literally no rubbish at all down here, just the usual magazine and safety instructions. The seat is relatively comfortable as well.”
Giving it the thumbs up, he said: “Pretty good so far. I don’t see why this is rated the worst airline in India – no complaints.” After taking off, he gave an update and still didn’t see any issues. “Only seven minutes after the estimated departure time, we have taken off. Impressive.”
“So far IndiGo, so good,” he added, noting that despite coming in at 103rd place, it was on time and that the plane was clean, the seat went back: “What’s not to like? Also very, very, affordable.”
Speaking about his Chicken Junglee sandwich, he said that the “bread is very fresh, fluffy and inside that chicken is pretty moist with the mayonnaise”. He rated the sandwich seven out of 10.
“So far, this has been the best experience I could’ve ever imagined, nothing has gone wrong” he said. Within an hour, he landed and praised the airline yet again.
He concluded his airline review by saying: “That honestly was an absolute fantastic experience and if anyone tells you anything negative about IndiGo, they are lying. I’m rating that at 10 out of 10 – flawless honestly for a budget airline that was spot on.”
Speaking to the Daily Record, Hugh said: “I was shocked at how low IndiGo was on the rankings, as it’s one of the best budget airline experiences I’ve had. On time, clean, spacious and affordable. I think the rankings need to be taken with a pinch of salt, to be honest.”
According to the Hindustan Times: “IndiGo has been ranked among the ‘world’s worst airlines’ in the 2024 AirHelp Score report, securing 103rd place out of 109 with a score of 4.80. The low rating is attributed to underwhelming customer satisfaction and poor handling of flight disruption claims.
“Responding to the ranking, IndiGo criticised the methodology, saying the survey does not disclose the sample size from India, casting doubt on the survey’s credibility.
“Conducted by AirHelp, an EU-based claim processing agency, the survey evaluates airlines globally on punctuality, quality of service, and handling of compensation claims. These criteria, weighed equally, form the overall score. The analysis covers data from January to October, incorporating on-time performance, customer claims processing, and feedback from passengers across 54 countries on food, comfort, and service.”
Hugh has travelled across India, visiting Delhi, Mumbai, Chennai, Kerala and Bengaluru – to name a few. You can watch his full YouTube video here.
