Hays Travel won Best National Travel Retailer, Best Travel Agency for Cruise Holidays, and Best Retailer for Forex/Travel Money at the ceremony in London on Monday, December 8.
Hays Travel has now taken home the top award in every category it was nominated for three years running.
Dame Irene Hays, owner and chair of Hays Travel, said: “We are thrilled to have won three golds for the third year in a row.
“I thank everyone who voted for us; receiving this endorsement from our customers is incredibly important to us.
“Whether they’re caring for customers or supporting behind the scenes, these awards belong to all our people.
“I am very proud of them and hope they share my delight in knowing the public has once again voted Hays Travel the nation’s favourite travel agent.”
The British Travel Awards are based on consumer votes and recognise the UK’s top travel businesses.
In 2024, 420,000 individuals cast more than 1.6 million votes across all categories.
Paula Barrett, head of retail at Hays Travel, collected the award for Best National Travel Retailer.
Ms Barrett said: “Our people work tirelessly to meet our customers’ needs and deliver exceptional service every time.
“Collecting these awards on behalf of Hays Travel is a true honour – congratulations everyone, this is for you.”
Phoebe Thompson, cruise commercial manager, collected the award for Best Travel Agency for Cruise Holidays.
Beccy Rayner, head of foreign exchange sales, accepted the award for Best Retailer for Forex/Travel Money.
Ms Rayner said: “We are completely delighted to have scooped gold for a third year in what is a highly competitive category.
“This ringing endorsement from our customers across Britain is fantastic for our whole team and proof that the efforts we put into our products, service and looking after our customers are appreciated.
“Thank you to everyone who voted for us.”
